Last Updated: November 10, 2025
1. Introduction
QuiwkSocial (“we”, “us”, “our”, or “QuiwkSocial”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, create an account, purchase our software, request support, or communicate with us.
QuiwkSocial provides software that enables customers to build and operate their own social community websites. Those independently operated websites may have their own privacy practices. Please refer to the privacy policy of the relevant community website for information about how its operator handles member data.
2. Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
A. Information You Provide
- Name and business or organization name.
- Email address and contact details.
- Account registration and login information.
- Billing details and transaction references.
- License, purchase, and subscription information.
- Support requests, feedback, and communications.
- Information you voluntarily provide when contacting us.
Please do not send passwords, payment card security codes, or other unnecessary sensitive information through support channels.
B. Payment Information
Payments may be processed by third-party payment providers.
We may receive transaction confirmations, payment status, billing details, and limited payment references. Full payment card information may be handled directly by the payment provider rather than stored by us.
C. Technical and Usage Information
When you access our website or services, we may collect technical information such as:
- IP address and approximate location derived from it.
- Browser type, operating system, and device information.
- Pages visited, referring pages, and interaction data.
- Access logs, error reports, and security events.
- Cookie identifiers and similar technical information, where used.
D. Information From Third Parties
We may receive information from payment processors, hosting providers, licensing systems, analytics providers, or other service providers where necessary for legitimate business operations and permitted by applicable law.
3. How We Use Information
We may use personal information for the following purposes:
- Creating and managing customer accounts.
- Processing orders, payments, and software licenses.
- Delivering software, updates, and purchased services.
- Providing technical support and responding to inquiries.
- Maintaining website functionality, security, and reliability.
- Detecting fraud, misuse, and unauthorized software distribution.
- Sending service announcements and essential transactional communications.
- Sending marketing communications where permitted by law and, where required, with your consent.
- Meeting legal, tax, accounting, and regulatory obligations.
- Enforcing our contractual rights and resolving disputes.
We will not use personal information for purposes incompatible with the applicable legal basis or notices provided to you.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain sessions, remember preferences, secure accounts, understand website usage, and support marketing or analytics activities.
You may be able to manage cookies through your browser settings or any consent controls we provide. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
5. Sharing of Information
We do not sell personal information as a standalone commercial product.
We may share information, where appropriate and legally permitted, with:
- Hosting and infrastructure providers.
- Payment processing providers.
- Email delivery and customer support services.
- Licensing, security, analytics, and website service providers.
- Professional advisers, auditors, and insurers.
- Government authorities, regulators, or law enforcement where legally required.
- A successor entity in connection with a merger, acquisition, restructuring, or transfer of business, subject to applicable law.
We seek to limit disclosures to information reasonably necessary for the relevant purpose and use appropriate contractual or other safeguards where required.
6. Customer Websites and Community Member Data
QuiwkSocial provides software that customers may install on their own servers or hosting accounts.
Unless a separate agreement or technical arrangement states otherwise, the customer operating a community website is responsible for determining how that website collects, uses, stores, and shares member information.
Community data may include member profiles, names, email addresses, photos, posts, comments, messages, and other information submitted by users.
Our access to such information depends on the software deployment, hosting arrangements, support requests, and services purchased by the customer. We do not automatically have access to all information stored on customer-operated websites.
If you are a member of a community website powered by QuiwkSocial and want to access, correct, or delete your information, please contact the operator of that website first.
Where QuiwkSocial processes customer data on behalf of a customer under a separate agreement, the parties’ responsibilities will be governed by that agreement and applicable law.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Policy, including providing services, maintaining accounts and licenses, resolving disputes, and meeting legal or accounting requirements.
When information is no longer required, we will delete it, anonymize it, or securely dispose of it, subject to applicable legal requirements and legitimate retention needs.
Retention periods may vary depending on the type of information and the circumstances of its collection.
8. Data Security
We use reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Depending on the service, these measures may include access controls, secure communications, restricted permissions, monitoring, and appropriate backup practices.
No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
9. International Data Transfers
Our service providers or infrastructure may process or store information in India or other countries.
Where personal information is transferred internationally, we will follow applicable legal requirements and any relevant contractual safeguards.
10. Your Privacy Rights and Choices
Subject to applicable law, you may have rights to:
- Request access to personal information we hold about you.
- Request correction or updating of inaccurate information.
- Request deletion of personal information where applicable.
- Withdraw consent where processing relies on consent.
- Opt out of marketing communications.
- Raise a privacy concern or lodge a complaint with the appropriate authority.
To exercise a right, contact us using the details in this Policy. We may need to verify your identity before acting on a request.
Withdrawing consent does not affect processing lawfully carried out before withdrawal, and some information may need to be retained to meet legal obligations.
For information held by an independently operated community website, please contact that website’s operator.
11. Children’s Privacy
QuiwkSocial’s business website and software services are intended for customers who have the legal capacity to enter into a contract.
We do not knowingly collect children’s personal information through our business website for purposes that are not permitted by applicable law.
Customers operating community websites are responsible for determining whether their services are directed to children and for implementing age-appropriate safeguards, parental consent mechanisms, and other measures required by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so we can review the matter.
12. Third-Party Websites and Services
Our website may contain links to third-party websites or integrate with external services.
We do not control the privacy practices of those third parties. Their own privacy policies and terms apply to their services.
We encourage you to review the relevant policies before providing personal information to third parties.
13. Marketing Communications
You may opt out of promotional emails by following the unsubscribe instructions included in the message or contacting us.
Even if you opt out of marketing, we may still send essential communications relating to purchases, licensing, account security, support, or changes to our services.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, technology, services, or legal requirements.
We will publish the revised Policy on our website and update the “Last Updated” date. Where required by applicable law, we will provide notice or obtain consent before making relevant changes effective.
15. Contact and Grievances
For privacy questions, requests, or complaints relating to information handled directly by QuiwkSocial, contact:
Brand: QuiwkSocial
Website: https://quiwksocial.com/
Grievance Contact: [email protected]
We will review and respond to privacy requests and complaints in accordance with applicable law.